How to raise a complaint.
Tell us what went wrong and give us enough information to identify the enquiry, introduction or application concerned.
Last updated: 16 October 2026
Contact CENS
Email hello@censinvestments.co.uk with “Complaint” in the subject line. Include your name, organisation, role, contact details and a clear summary of the issue. Include an application or referral reference where available, but do not email passwords or unnecessary sensitive documents.
What happens next
We will record and review the complaint, may ask for further information and will respond using the contact details you provide. The time and process required will depend on the nature of the issue and whether another firm is involved.
Lenders and regulated associates
If the complaint concerns a product, decision or service provided by a lender or regulated associate, we may refer the matter to that organisation and tell you which complaints and escalation process applies.
Privacy complaints
For a concern about personal information, see our Privacy Policy. You may also have the right to complain to the Information Commissioner’s Office.
Company details
Cens Investments Limited, company number 14065345, registered in England and Wales. Registered office: 86-90 Paul Street, London, England, EC2A 4NE.